Resume Skills and Keywords for Cloud Support Associate

A cloud support associate provides technical assistance and support to customers using cloud services such as AWS, Azure, or Google Cloud Platform. Their responsibilities typically include troubleshooting and resolving technical issues related to cloud infrastructure, services, and applications, assisting customers via phone, email, or chat. They collaborate with internal teams to escalate complex issues, utilise knowledge base articles and documentation to provide accurate solutions and contribute to knowledge management and process improvement initiatives. Cloud Support Associates also participate in training programs to enhance technical skills, monitor system health and performance metrics, and maintain a high level of professionalism and customer service excellence in all interactions with customers.

Skills required for a cloud support associate role:

  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS)
  • Software as a Service (SaaS)
  • Amazon Web Services (AWS)
  • Cloud Storage
  • Cloud Management Consoles
  • Technical Documentation
  • Customer Service
  • Strong Communication
  • Adaptability 
  • Process Improvement
  • Project Management
  • Leadership Skills

What recruiters look for in a cloud support associate resume: 

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Previous experience in a technical support role or customer service position is preferred.
  • Knowledge of cloud computing concepts and services, such as virtualization, networking, storage, compute, databases, and security.
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform is a plus.
  • Strong problem-solving and troubleshooting skills, with the ability to analyse and resolve technical issues independently.

What can make your cloud support associate resume stand out:

A strong summary that demonstrates your skills, experience and background in cloud architecture: 

  • A customer-focused Cloud Support Associate with a passion for helping customers harness the power of cloud computing. Equipped with a solid understanding of cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), along with strong problem-solving and communication skills. Adept at collaborating with cross-functional teams to drive continuous improvement and enhance the overall customer experience. 

Targeted job description 

  • Provide proactive support by monitoring system health and performance metrics, identifying potential issues, and taking appropriate action to prevent service interruptions.
  • Assist in the creation and delivery of technical content, such as tutorials, articles, and webinars, to educate customers and internal stakeholders on cloud services and best practices.
  • Collaborate with internal teams to escalate complex issues and coordinate resolution efforts, ensuring timely and effective problem resolution.
  • Provide technical support to customers using cloud services, including AWS, Azure, or Google Cloud Platform, via phone, email, or chat.
  • Assist customers in troubleshooting and resolving technical issues related to cloud infrastructure, services, and applications.

Related academic background 

  • BCA at Jawaharlal Nehru University, New Delhi | 2023

Sample Resume of Cloud Support Associate in Text Format

KAVITA KAUSHIK

Cloud Support Associate 

+91-9953776253 | support@resumod.co |New Delhi, India

SUMMARY 

A customer-focused Cloud Support Associate with a passion for helping customers harness the power of cloud computing. Equipped with a solid understanding of cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), along with strong problem-solving and communication skills. Adept at collaborating with cross-functional teams to drive continuous improvement and enhance the overall customer experience. 

EMPLOYMENT HISTORY

Cloud Support Associate at Sapphire Internationals from Sep 2023 - Present, New Delhi

  • Providing technical support to customers via email, chat, and phone channels, troubleshooting issues related to cloud services and solutions.
  • Responding promptly to customer inquiries, resolving technical problems, and escalating complex issues to higher-level support teams as needed.
  • Collaborating with customers to identify and resolve technical challenges, including configuration, deployment, and performance optimisation of cloud resources.
  • Assisting customers with account setup, billing inquiries, and service provisioning in the cloud platform.
  • Creating and maintaining technical documentation, knowledge base articles, and troubleshooting guides to help customers self-serve and improve support efficiency.
  • Working closely with cross-functional teams, including engineering, product management, and sales, to advocate for customer needs and drive continuous improvement of cloud services.

CERTIFICATION

  • AWS Certified SysOps Administrator

COURSES

  • Introduction to Cloud Computing on AWS for Beginners at Udemy | 2022
  • AWS and Linode: The Ultimate Guide to Cloud Computing [IaaS] at Udemy | 2022

EXTRA CURRICULARS

  • Participated in Marathons in association with Apollo Hospitals.
  • Player of the match CIT & THE HINDU( Daily Newspaper) – Inter School Cricket Competition.
  • Secured 2nd position in Essay Writing and Drawing Competition.
  • Worked with NGOs in India to develop computer solutions aimed at addressing issues like child abuse & food deprivation; running a crowdfunding campaign.

EDUCATION

  • BCA at Jawaharlal Nehru University, New Delhi | 2023

SKILLS

Infrastructure as a Service (IaaS) | Platform as a Service (PaaS) | Software as a Service (SaaS) | Amazon Web Services (AWS) | Cloud Storage | Cloud Management Consoles | Technical Documentation | Customer Service | Strong Communication | Adaptability 

LANGUAGES

English 

Hindi